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Why it Works Benefits of K2M Frequently Asked Questions Testimonials Free Trial Course Take the Tour

"K2M doesn't take away selling time for me"Bruce Johnson,
Madison Service Company,
Highland, Illinois

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Frequently Asked Questions

What is included in the subscription?

Each subscription is a comprehensive package that offers:

Over 33 lubricant sales courses; New courses added regularly
Over 1500 pages of easy-to-search reference material provides a quick refresher or a resource to answer your customer questions

Phone and e-mail access to Lubrizol experts to answer questions about the K2M lubrication materials.

What is included in a program?

K2M online facilitated programs give you the knowledge and skills you need to succeed. Industry experts guide you through each step of the learning process. The programs combine online, self-study courses and written assignments with online discussion tools that allow you to exchange ideas with your peers.

Programs require about 2 hours a week for 6 weeks* and conclude with a comprehensive exam. Every program comes with a 12-week subscription to over 30 online courses and an extensive online reference library at no additional charge.

*Program length and intensity vary; see the specific product page for more information. Click here to go to program overview page.

What types of lubrication are covered in K2M training?

K2M offers over 30 lubrication online courses that cover a range of topics in industrial and transportation lubrication. Click here for a course list.

K2M online courses can be purchased as an annual subscription for self-study or as part of a multi-week online program lead by a lubrication expert.

K2M training is also available in seminar format at a location of your choosing. Almost all the seminars offered by K2M are designed to customer specifications. See the learning products section of this site for examples of the seminars we offer and the most popular topics.

For more information regarding K2M training:

Email us at k2m@lubrizol.com.
Visit http://www.lubrizolk2m.net/learning-products/index.htm

Call Lubrizol K2M at (NORTH AMERICAN 1.866.289.4853 AND GLOBAL +1.440.347.6308)

Do I have to attend online programs at specific times?

No. Online programs have only one scheduled meeting. This optional meeting is to teach you how to use the online classroom. You only attend this meeting once, just before starting your first program. The rest of your program work can be done anytime during the assigned week. Days, nights, weekends, it is up to you.

Which K2M facilitated program series should I take?

K2M programs are offered at a variety of levels to give you the knowledge and skills you need to succeed. All programs are conducted online, facilitated by an industry expert and include weekly assignments over a 6-8 week period. Assignments can be done online anytime during the week. Days, nights, weekends, it is up to you.

K2M participants typically increase their knowledge of the lubrication topic taught by 20-40% per each program week.

Lubrizol K2M currently offers three series of online programs:

Professional Fundamentals Series – Be a credible resource for your customers. Learn the basics of lubricant chemistry and equipment lubrication in this 2 program series.

Suitable for any employee wishing to understand how lubricants work and are sold. No knowledge of chemistry required. Recommended for sales, customer service and non-technical marketing people.

Effort: 6-7 wk/program, 2hr/wk. Details at www.lubrizolk2m.net
Professional Specialists Series – Confidently discuss critical aspects of transportation or industrial lubrication and diagnose common problems. Pick the programs from this 4 program series that match the products you sell. Recommended for sales, customer service and non-technical marketing people who understand the concepts taught in the Professional Fundamentals Series.

Effort: 7-8 wk/program, 2hr/wk. Details at www.lubrizolk2m.net
CLS™ Development Series – Want a more in-depth understanding of lubrication or plan to sit the CLS™ exam? This series is for you. The 7 programs in this series cover all the topics recommended by STLE to become a Certified Lubrication Specialist.* Recommended for sales, and technical representatives, marketing, and plant personnel who specify and trouble shoot lubrication.

Effort: 6 wk/program, 4hr/wk. Details at www.lubrizolk2m.net

How much does K2M training cost?

K2M offers lubrication information in a number of formats:

Publications
Traditional classes and seminars
Online self-paced course subscriptions
Online reference library
Multi-week online programs

Our most popular products are the K2M online programs. They offer you a great value for a low overall cost. When you buy K2M programs there’s:

No internal cost to develop, deliver or monitor training
No travel expenses
No time away from work
No printing or reproduction costs
No time spent updating old training materials for new specifications

Just select a program and sign up online with a VISA/MASTERCARD and we do the rest.

K2M’s multi-week programs start under $400 US. See the product pages of this site for specific prices. Volume discounts are available starting at 100 participants.

Can K2M products be combined with a sales meeting?

They sure can. A number of our customers bring a K2M instructor to their sales meeting to give a seminar, provide copies of the Lubrizol Ready Reference publications to their reps and then follow-up with a facilitated program to reinforce the technical and sales skill they need in the field. This is an especially powerful combination when the program and seminar are customized to include information on a new product line.

Is a K2M program facilitator the same as a classroom instructor?

K2M online materials are developed to be interactive, engaging and available whenever you need them, 24 hours a day, 7 days a week, that makes the role of an online facilitator slightly different than a classroom instructor.

Facilitators do not lead live class meetings; they do not call on you when you are daydreaming and they do not give lectures. They don’t notice if your cell phone rings or if you need to run out to solve a customer’s problem.
Facilitators do monitor your weekly attendance, course completion, test scores and answers to discussion questions, as well as send out assignment reminders by email each week. They summarize the weekly discussion responses of all participants in a program, make corrections and point out excellent answers. They provide private feedback to students who are progressing well several times during the program and privately alert student who are falling behind. Upon request, facilitators also provide progress reports to managers of participants.

All facilitators are experts in the lubrication topics their programs cover. They are available to answer questions about the program materials by phone meeting or email.

Why are K2M custom training programs and seminars better?

Lubrizol is already familiar with many aspects of your product line and has field-tested training programs which include the latest industry specifications; so customizing these public programs for your organizations is typically quite simple and inexpensive. Call (NORTH AMERICAN 1.866.289.4853 and GLOBAL +1.440.347.6308) for more information on custom online programs or seminars taught at a location of your choice.

Edu-Marketing

Customers appreciate education. Lubrizol offers a range of online edu-marketing services to help you grow discerning customers. Custom online courses or programs, private seminars at a location of your choice, technical reference books and edu-marketing websites are all available from K2M to help you meet your business goals. Just call (NORTH AMERICAN 1.866.289.4853 and GLOBAL +1.440.347.6308) for more information.

What can I expect if I enroll In K2M programs?

K2M teaches you about lubrication in real-life selling situations. A typical program is 6-8 weeks long and includes these online activities:

Weekly simulation courses that teach lubrication within the context of your job*
Weekly reading assignments to extend your skills to additional situations
Weekly written assignments to reinforce and polish your skills
Online discussion with your classmates to learn from their experiences and approaches
Weekly short quizzes before and after each course to show what you have learned
Pertinent reference material to provide answers and quick refreshers
A comprehensive final exam to demonstrate your mastery and enhance your retention

Our unique approach gives salespeople, marketing professionals, distributors and installers a practical opportunity to learn how to close sales by helping customers understand how to get the most out of your products.

*K2M courses simulate lubricant sales calls. You work with virtual customers to sell lubricants or troubleshoot “real-life” problems. That means:

You can use what you learn immediately on the job. While you are learning, the instructor and reference library are always available to answer your questions, guide you and clarify the details.
Experts save time. Lubrication experts quickly answer the “customer’s” questions, reviewing only the materials they need. A K2M course does not force experts to relearn basic lubrication.
Beginners learn faster. Rather then drown novices in a flood of information, K2M programs are structured to repeat and build on critical skills over a 6-8 week period.

For Lubrication Experts: K2M courses let you quickly skim or skip material you already know so you don’t waste time listening to lubrication explained for beginners. You work with the virtual customers learning just what you need.

For Beginners: Can’t finish all your basic lubrication training before you start talking to customers. No worries. K2M courses let you work virtual customers in real sales situations right from the start. Beginning in your first course or program week you learn how to answer common customer questions, address common problems and handle common objections … while building your knowledge of lubrication. You’ll receive hints and access to over 1200 pages of searchable reference material along the way. Tour our online self-paced course and see how easy it is. (Flash player is required)

K2M courses and programs allow you to work privately at your own pace during the week. Peer interaction through discussion forums and question can be reserved for last, allowing you to familiarize yourself with all the materials and get clarification from facilitators.

You can expect to grow more credible and confident every week.

Why is K2M better then other lubrication training?

Other training programs use a “one-size-fits-all” approach that doesn’t take the different levels of experience into consideration. Their instructors teach to the lowest common denominator.

The results are predictably poor:

Experienced sales reps get bored
Beginners get overwhelmed
Retention is low
Your training dollars are wasted

Unlike other training programs, K2M programs and courses are built by learning and lubrication experts. They adapt to the experience of the individual learner, focus on improving performance with customers and are available online at anytime.

These effective programs prepare your people to understand your product line better. This allows your internal instructors and technical experts to focus on teaching your sales team how to sell your product’s unique value.

How long does it take to complete a K2M course?

You can earn a K2M certificate in just six weeks—all online! No required meetings. No travel. K2M Lubricant Sales Online Training is so effective we’ll back it up with a no-risk, 100% satisfaction guarantee.

What is the Lubrication Expert Curriculum?

The Lubrizol K2M Lubrication Expert Curriculum is a full 1 year educational curriculum which when combined with your on-the-job experience can make you a respected expert in all major areas of transport and industrial lubrication. It is also knowm as the CLS™ Development Series.

Who is it for?

Anyone who wants to develop expertise in transport or industrial lubrication. Examples;

Lubricant Industry – Product Development teams, R&D technologists. Field Sales engineers, Front-line Technical Service including Helpdesks, Technical Support functions

Automotive Industry – Power-train Development Engineers involved in lubrication of engines, transmissions, gearboxes, Developers of OEM or Industry-wide Lubricant Specifications, Test Engineers

Additives, Base-Stock Supply Industry – Sales, Marketing, Product Development, Technology teams

How does it work?

This curriculum comprises 7 individual programmes which use a combination of online learning scenarios, reading of authoritative industry texts and online discussion forums to supplement and reinforce your lubricant knowledge. Each programme in the curriculum is led by an expert instructor and managed entirely online with no need to travel. Individual programmes last 6 weeks and take approximately 4 hours a week to complete.

When does it start?

The Lubrizol K2M Lubrication Expert Curriculum will start twice per year in January and June, starting in January 2007.

How much does it cost?

Orders taken by the end of 2006, for the January 2007 start will be charged at a special price of $2000 or €1600. In 2007 the price will increase to $2500 or €2000. (All prices are exclusive of VAT)

How do I find out more?

Click here for more detailed information or call The K²M European Customer Care Centre (+1.440.347.6308).

Is K2M an accredited program?

Lubrizol K2M is a STLE™ Education Partner and accredited by the International Association of Continuing Education and Training (IACET). K2M awards continuing education units (CEUs) and STLE CLS™ renewal credits. (STLE and CLS are registered trademarks of The Society of Tribologists and Lubrication Engineers.)

Lubrizol is a STLE™ Education Partner.
*The CLS™ Development Series does not replace the CLS™ exam or guarantee you will pass the exam – that will depend on your lubrication experience and expertise. Participants are expected to have access to or purchase critical reference texts to participate in this series. STLE and CLS are registered trademarks of The Society of Tribologists and Lubrication Engineers.